Политика доставки
Last updated: September 2026
Order processing
Orders are processed within 2–5 business days (Monday to Saturday, excluding public holidays) after payment is confirmed. Custom painted or made-to-order kits require an additional 14 calendar days for painting and curing.
Shipping origin
All orders ship from our warehouse in Lufeng, Guangdong, China.
Shipping rates and delivery estimates
| Region | Standard (tracked) | Express (DHL / FedEx) |
|---|---|---|
| United States & Canada | $49 · 12–20 business days | $129 · 5–9 business days |
| Europe | $59 · 12–20 business days | $149 · 5–9 business days |
| Asia-Pacific | $59 · 10–18 business days | $149 · 5–9 business days |
| Rest of world | $79 · 15–30 business days | $189 · 7–12 business days |
Free standard shipping on orders over $699 (over $899 for Rest of world). Delivery estimates start from the dispatch date, not the order date, and exclude customs clearance time.
Tracking
A tracking number is emailed to you within 1–3 business days after dispatch. Tracking can take up to 72 hours to show its first scan.
Customs, duties and taxes
Unless stated otherwise at checkout, international orders are shipped DDU (Delivered Duty Unpaid). Import duties, VAT/GST and any brokerage fees are not included in the product price or shipping cost and are the responsibility of the recipient. We declare parcels accurately and cannot mark them as "gift" or under-declare their value.
Damaged, lost or delayed parcels
- Damaged: report within 48 hours of delivery with photos of the carton, packaging and part — verified damage is replaced free of charge.
- Lost: if tracking shows no movement for 15 business days (30 for Rest of world), contact us and we will open an investigation and resend or refund.
- Delayed: customs clearance and peak-season congestion are outside our control; we will always help you follow up with the carrier.
Address accuracy
Please make sure your shipping address, postal code and phone number are complete and correct — carriers require a phone number for international delivery. We are not responsible for parcels delayed or returned due to an incorrect address; reshipping costs are the buyer's responsibility.
Questions
Contact us at hxlmotor@hotmail.com or WhatsApp +86 134 2374 4022 — we reply within 12 hours.