Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hxlmotor@hotmail.com. Please note that returns will need to be sent to the following address: Jieshi Town, Lufeng, Shanwei, Guangdong 516545, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hxlmotor@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hxlmotor@hotmail.com.

Motorcycle Fairing Kits – Additional Terms

Custom & painted kits. Fairing kits that are custom painted, printed or otherwise made to order are produced specifically for you and can only be returned if they arrive defective, damaged or materially different from what you ordered. Please contact us before placing a custom order if you are unsure.

Damage in transit. Please inspect the parcel on arrival and report any damage within 48 hours, including clear photos of (1) the outer carton with the shipping label, (2) the inner packaging and (3) the damaged part. Verified transit damage is resolved by a free replacement part — in most cases you will not need to ship anything back.

Missing parts. If a part is missing from your kit, contact us within 7 days of delivery with a photo of the packing list and the contents you received. Missing parts are resent free of charge.

Change of mind returns. Unused, uninstalled, unpainted kits in their original packaging may be returned within 30 days. Return shipping is paid by the buyer, and the parcel must be sent to our warehouse below with a valid tracking number. We recommend a tracked service — we cannot refund items lost in return transit.

Return address: Jieshi Town, Lufeng, Shanwei, Guangdong 516545, China. Please contact hxlmotor@hotmail.com before sending anything back so we can issue you a return authorisation.

Refund timing. Approved refunds are issued to the original payment method within 3–5 business days of inspection. Your bank or card issuer may take an additional 5–10 business days to post the credit.

Warranty

Our fairing kits and body panels are cosmetic (appearance) parts. Because painted and plastic bodywork cannot be restored to as-new condition once fitted, we provide no warranty once the parts have been installed, painted, drilled, modified or used.

What we do cover — report within 7 days of delivery and we will replace or refund free of charge:

• Parts damaged in transit (photos of the carton, packaging and the part are required);
• Missing pieces or wrong items shipped;
• Manufacturing defects such as cracks, severe warping or paint defects that are visible before installation.

Please inspect all parts before installation. Once a part has been fitted, painted or altered it is no longer eligible for replacement or refund. Fitment problems caused by non-original frames, aftermarket brackets or modified mounting points are not covered, and are not grounds for a return.